Delivery is currently available
in Lilongwe City only and outside of Malawi. 1. IZEMALL
DELIVERY Items ordered on izemall can only be delivered to persons
18 years or older, with an address in Lilongwe City and outside of
Malawi. For the cities of Blantyre, Zomba and Mzuzu, dates will be
announced when the home delivery shall be effected. Currently there is only standard delivery service, but in
the near future we will be able to provide for express delivery service. 2. DELIVERY
LOCATIONS We offer you the following delivery options: A.
Delivery to your home
address When registering an account with izemall.com, you are asked
to enter you preferred delivery address in the address book. However, you can
add any other address you want apart from the home address. B.
Delivery to an
alternative address Where you want goods delivered to another address rather
than the saved addresses you can provide the details of the new address in the
given space. 3. HOME
DELIVERIES A.
Delivery Time Frame On “My Orders”, in your izemall account, you will
receive an Estimated Delivery Date. Please note that this is not a guaranteed
delivery date for your order. Some areas may take longer due to the frequency
of deliveries to the delivery area. Our system calculates this estimated time
considering the total amount of time to process your order including: packaging
and transit time to the delivery address. When placing your order, we consider these factors when
calculating the Estimated Delivery time: § Order Processing: The amount of time it takes for us to
prepare your order for delivery. This typically takes 1 – 4 hours however, some
orders may be ready within as few as 1 hour and some may take up to 5 hours or
a day. § Transit Time: The amount of time it takes your order to
leave our distribution center and arrive at your address. When your order is ready. The delivery personnel may
contact you using the phone number that you provided in your order. At that
time, they may let you know the time they will deliver to your area. Deliveries
will be made between the hours of 8am and 5pm. Any purchase done after 3pm, delivery can be done the same
day or the following day in the morning. B.
Signing for my delivery Either you or your representative, that is 18 years of age
or older, must be present to receive the merchandise at the agreed address. If no
one is available to receive the delivery, a re-delivery fee may be applied to
your order. This agreement is with you and Izemall. Neither Izemall nor the 3rd
party Delivery Company that may be contracted by Izemall to perform the
delivery will be held responsible if you decide to hire or assign a 3rd party
to accept, receive and sign the delivery note of items without the notations of
visible defects of packaging, damaged items, or missing merchandise. C.
Your responsibility upon
delivery Please be sure to sign the Delivery Order Note in the
presence of the Delivery Personnel to indicate your delivery has been received.
Examine your order upon delivery to ensure that there are no visible signs of
damaged, missing or incorrect pieces. In the event that there are missing,
damaged or incorrect packages, please retain the item(s), indicate the problem
on the Delivery Note and contact us within 48 hours of your delivery. A signed
delivery receipt, without notations of missing, damaged or incorrect item(s)
represents your acceptance of the complete order in perfect condition. For any
other problem with your order, please refer to our return policy. D.
Additional fees There may be circumstances that require additional payment
by you if the conditions mentioned have not been met or you require special
services outside of our standard delivery. [For example, if you need a
specified time window, you were not available for your scheduled delivery,
delivery not made due to unsafe conditions, not indicating missing pieces on
the delivery note, etc.] E.
Changes to the delivery
address after placing an order You cannot make any changes to the delivery address once
your online order is placed. Orders placed online begin processing immediately
in our system to ensure order fulfillment and shipping time. If the delivery
address must be changed, your order will have to be cancelled and then
replaced. We apologize for any inconvenience. F.
Tracking the Order As soon as your payment has been confirmed, izemall
personnel with its courier associates will start packing your order. The
customer can track the delivery status of the parcel by logging in into their
izemall account and click on “My Orders”. 4. CANCELLATIONS,
RETURNS AND REFUND A.
Cancellation Policy 1.
If you are requesting to
cancel your order that is being delivered you must contact us within
2hrs for local customers and 4hrs for the international customers from
the time the order was placed. We apologize, orders placed online begin
processing immediately at of our fulfillment Centers to ensure order
fulfillment and delivery time. 2. Please note once your order has been delivered, you will
receive a full refund for the value of the merchandise only (including
applicable tax); delivery cost will not be refunded. B.
Return Policy 1.
If you are not entirely
satisfied with your purchase, simply return the item within 3 days form the day
you received it, with your receipt. Refunds will be issued in the same method
of payment as the original payment. A purchase made with a debit card: a refund
will be issued to the original account. 2.
To be eligible for a
return, your item must be unused and in the same condition that you received
it. For example, clothes or shoes need to have their tags intact. In addition,
your item must be in the original packaging. C.
Refunds 1. Once we receive your
item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after
inspecting the item. 2.
If your return is
approved, we will initiate a refund to your original method of payment. The
refund will be less than the transaction fee which is 2.5% of the amount. 3. You will receive the
credit within a certain amount of days, depending on your mobile money and card
issuer's policies